The agreement, written to be read.

These terms are the agreement between you and ShiftWren Inc. for use of the ShiftWren service. They are written to be read. If something here is unclear, ask us before you agree to it rather than after.

01This agreement

By creating an account, starting a trial, or using ShiftWren, you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it, and “you” means that business.

Our Privacy Policy and Cookie Policy form part of this agreement.

02The free trial

The trial runs for 7 days and includes the whole product — every module, no feature held back. We do not require a card to start it. When the trial ends, your account becomes read-only rather than being deleted: you keep access to export everything for at least 30 days. We will not charge you anything unless you actively choose a paid plan.

03Your account

• You are responsible for what happens under your account, including everything your users do.
• Keep credentials confidential and tell us promptly at support@shiftwren.com if you suspect unauthorised access.
• You must give accurate registration details and keep them current — payroll and invoicing depend on them.
• You must have the right to upload any employee or customer data you put into ShiftWren, and to instruct us to process it.

04Fees and renewal

The published plan is $3,650 per year or $304.16 per month, which includes the first 10 employees, then $7.85 per employee per month beyond that. Every module is in the base price; we do not charge extra for the module that makes the last one useful.

User accounts are charged separately from employees. An employee is somebody on your roster, counted in the ten included and then $7.85 per month. A user account is somebody who signs in — a manager, a bookkeeper — with a role and the permissions you give them. Each user account you create costs a one-time $99.99, charged when the account is created and never again. Your subscription includes one admin login; every other person you add gets a role you define.

User-account fees are never refunded. The fee pays for creating the login, and that work cannot be undone — so it is not returned when the account is removed, and not returned if you later cancel the subscription. Removing a user account before its fee has been paid cancels the charge instead: nothing has been paid, so nothing is owed and nothing goes back.

• Plan fees are billed in advance — annually or monthly, whichever term you choose — and are exclusive of taxes such as GST, HST or sales tax, which we add where required.
• User-account fees are one-time, charged when the account is created, are not part of the recurring plan fee, and are never refunded.
• Seat count is the number of employees marked active on your roster at the moment an invoice is raised, billed for the month ahead. Deactivating somebody stops their charge from the next invoice; we do not bill on a monthly peak, and we do not bill in arrears.
• Subscriptions renew automatically for successive annual terms unless auto-renewal is switched off, which you can do at any time in Business settings › Billing. We tell you inside the app, and by notification when you sign in, for the 14 days before a term ends.
• What happens to your data if you stop. If a free trial ends and you do not start a subscription, the workspace and everything in it is permanently deleted 14 days later. If a subscription ends and is not restarted, it is permanently deleted 45 days after the last day you paid for. Deletion is automatic, unattended and final — there is no recycle bin and we cannot restore a workspace afterwards. We show you the exact date on the locked-account screen, and starting a subscription before then stops the clock. Export anything you need first: you can export everything in open formats while the account is open, and any tax or employment records you are obliged to keep are yours to keep.
• Moving from monthly to annual. You may switch to annual billing at any time while your subscription is active. The change takes effect at the end of the month you have already paid for — nothing is charged on the day you ask, nothing is prorated, and the next invoice is a year instead of a month. You can cancel the switch at any point before it takes effect. We do not offer a move from annual to monthly: twelve monthly payments and one annual payment come to the same amount, so there is nothing to gain by it, and the year already paid for would have to be refunded.
• We may change prices for a future term with at least 30 days’ notice. Your current term’s price never changes.
• Cancelling and refunds. You may cancel at any time. Your account stays open until the end of the term you have already paid for.
  • We refund the plan fee for the part of the term you have not used, calculated by whole days — the annual fee multiplied by the days remaining, divided by the days in the term (365 on an annual plan). Cancel 90 days into an annual term and 275/365 of the plan fee is refunded.
  • Per-employee seat fees are not refunded. They are charged monthly for headcount already carried, and that month has been served whether you cancel on the 2nd or the 28th.
  • User-account fees are not refunded, including on cancellation. They are one-time fees for logins that were created; cancelling the subscription does not un-create them.
  • So cancelling in the first week of a month refunds the plan fee for the rest of the term, and none of that month’s seat fees, nor any earlier month’s.
  • Refunds are issued to the original payment method within 10 business days.
• If a payment fails we tell you, and the account is suspended until a working payment method is added — there is no grace period, and we would rather say so than imply one. Nothing is deleted while an account is suspended: your data is waiting, and access returns the moment the payment goes through.

Any figure produced by the pricing calculator on our website is an estimate for your convenience. It is not a quote and not a contract.

05Acceptable use

You may not, and may not permit anyone else to:

• break the law, or use ShiftWren to help anyone else do so;
• upload malware, or attempt to gain access to another business’s data;
• probe, scan or load-test the service without our written permission — if you are a security researcher, write to us first and we will work with you;
• reverse engineer, decompile or copy the software, except where law expressly permits it;
• resell, sublicense or white-label the service without a written agreement;
• use it to store data you have no right to hold.

06Your data

Your data is yours. We claim no ownership over the employee records, pay runs, customers or invoices you put into ShiftWren. You grant us only the licence we need to host, process, back up and display that data in order to run the service for you, and to comply with the law.

We act as your processor for that data and handle it under our Privacy Policy. You can export it in open formats at any time, on demand, at no cost — during your subscription, during a trial, and for at least 30 days after either ends. There is no export fee and no lock-in clause.

We may use aggregated, de-identified statistics that cannot identify you or any individual to improve the product.

07Availability and support

We aim to keep ShiftWren available at all times and we publish our historical uptime. Historical uptime is a record, not a promise — unless you hold a signed service level agreement with us, the service is provided without a contractual uptime commitment or service credits. We may take it down for planned maintenance, and will give notice where we reasonably can.

Support is provided by email at support@shiftwren.com and through our contact form. Target response times are published on that page. We do not sell a service-level agreement and we do not promise a guaranteed uptime percentage. We aim for the service to be available whenever you need it, and we will not pretend a number we have not committed to operating against.

08Intellectual property

ShiftWren, its software, design, documentation and name remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription — nothing more. Feedback you send us we may use freely, without obligation to you, and without any claim over your data.

09Warranties

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, ShiftWren is provided “as is” without further warranty of any kind.

ShiftWren is a tool, not an adviser. It does not give tax, legal, accounting or employment advice. You are responsible for the correctness of your own payroll, tax filings and invoices, and for checking that what the software produces matches your obligations in your jurisdiction. Nothing in this clause limits rights you have under consumer law that cannot lawfully be excluded.

10Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, and our total liability arising out of this agreement is limited to the fees you paid us in the 12 months before the claim.

11Ending it

You may cancel at any time, effective at the end of your current term. We may suspend or terminate your account if you materially breach these terms and do not fix it within 14 days of us telling you of us telling you, or immediately where the breach is unlawful or endangers the service.

On termination, your right to use the service stops, and you keep your export window as described in clause 6. We will delete your data on the schedule set out in the Privacy Policy.

12Changes

We may update these terms. For material changes we will give account holders at least 30 days’ notice by email, and the change takes effect at your next renewal. If you do not accept a material change, you may cancel before it takes effect and we will refund any unused prepaid fees for the remainder of the term.

13Governing law

This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Toronto, Ontario have exclusive jurisdiction. Nothing here takes away a right you have under the consumer or employment law of the place you live, where that law says it cannot be contracted out of.

14Contact

ShiftWren Inc. Email support@shiftwren.com or use the contact form.